Refund policy

At One Veil Collection, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of the delivery date. To initiate a return, please email us at oneveilcollection@gmail.com with your order number and the reason for your return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must not be damaged, stained, altered, or show any signs of wear.
All original tags and packaging (if applicable) must be included.

Returns that do not meet these requirements may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or an incorrect item was sent.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

The following items are not eligible for return or refund:

Items returned more than 7 days after delivery.
Products that have been worn, washed, damaged, or altered after delivery.
Final sale or clearance items (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at oneveilcollection@gmail.com. Include your order number and photos of the item so we can resolve the issue as quickly as possible.