Shipping policy

Shipping Policy

Thank you for shopping with One Veil Collection. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout. While we strive to deliver your order within the estimated timeframe, delays caused by carriers, weather, holidays, or other unforeseen circumstances are outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method of your order.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. One Veil Collection is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is delayed or appears to be lost, we recommend contacting the shipping carrier first. If you need additional assistance, please email us at oneveilcollection@gmail.com, and we will do our best to help.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country's customs authorities.